SG
Sandra G
1 reviews | Active since Aug 2018
16 Feb 2021, 10:29
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I TOOK OUT A CONTRACT LAST WEEK AND THE PHONE GOT DELIVERED SO EVERYTHING WAS FINE UNTIL THIS MORNING WHEN I GET A SMS STATING THAT THE DEBIT ORDER DIDNT GO THROUGH WHEN I SPECIFICALLY TOLD THE GUY THAT CALLED ME TO MAKE MY DEBIT ORDER MONTH END. SO I CALLED THE CALL CENTRE THEN THE LADY I SPOKE TO SAYS THEY WERE SUPPOSE TO TELL ME THAT FOR NEW CONTRACTS THE DEBIT AFTER 48OR 72 HOURS WHICH I WASNT TOLD FURTHER MORE TO UPSET ME EVEN MORE NOW BECAUSE THE DEBIT ORDER DIDNT GO THROUGH THEY WANT TO CHARGE ME 200 AND SOMETHING AND IM SUPPOSED TO PAY 12 FOR MY CONTRACT YOU CAN COME COLLECT YOUR PHONE BUT I WONT BE ********** BY YOU IF THIS IS WHAT YOU DO TO PEOPLE TO MAKE MONEY ITS DISGUSTING
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Replies (1)Vodacom's replyOfficial
16 Feb 2021, 11:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Feb 2021, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
