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I have been trying to cancel 2 of 3 of my old contract for months now and keep getting shunted around from pillar to post. No one wants to help. Vodacom shops gives me a number to call as they themselves cant do this or assist with this process. The number you call has an inadequate person on the line that is if they answer. Calls drop in the middle of conversations and when you call back you talk to a new person whislt being on hold for hours on end. I have now stopped paying my entire contract on all 3 lines in the hopes they will hand me over so i can get legal involved. Atleast i thought that would help but they never hand you over and keeps escalating your bill. This all negatively impacts my chances of applying for a bond or any other finance for that matter. Poor service absolute ********
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
