AM
Andries M

1 reviews | Active since Dec 2019

13 Oct 2022, 11:12

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On the 11 october 2022 i called vodacom call centre to get an upgrade on my number***) and to cancel my month to month contract for two lenovo tablets that were getting 1gig each on my other two numbers*** & ***),i spoke to a gentleman who offered me two new lenovo tablets with 1gig each on my other two numbers for R129 each and an upgrade on my 082 number from R120 to R125(250all net minutes,R130 airtime and 500MB data)the following day(12 october 2022) i got my upcoming statement that i didn't understand,my 082 monthly premium changed to R140.so i called vodacom again and spoke to Sihle Phiri who informed me that my lenovo upgrade was never processed so i must do the whole thing all over again,i told her that i dont wanna pay more that R400 and she must fix the R140 on my 082 number which she did by removing certain benefits/covers on my contract,she now offered me a new deal for the tablets and my 082 number for R398 combined,so today(13 october 2022) after getting my package i called the call centre again and spoke to the lady by the name of Thando to activate my two numbers and also asked her to check how much my premiums will be,to my surprised she said all in all I'll be paying R504 per month which is just too much for me and not what i signed up for,my 082 is back at R140 after i was told it will be R125...VODACOM CONSULTANTS LIE AND MISLEAD CUSTOMERS TO SELL THEIR PRODUCT,WITHOUT GIVING A DAMN OF THE FINANCIAL IMPLICATION THEY'RE PUTTING THEIR CLIENTS IN,I WANT MY DEAL TO BE BACK AT R398 AS DISCUSSED OR CANCEL THE WHO THING😡

0
Replies (2)
Vodacom
Vodacom's reply13 Oct 2022, 12:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
AM
Andries M's update14 Oct 2022, 17:00
Reviewer Update
So today i got an sms notifying me that my query has been resolved🤷🏿♂️funny thing is no1 from useless vodacom has bothered to phone me so WHO ON EARTH DID THEY RESOLVE MY QUERY WITH