ND
Noxolo D
1 reviews | Active since Feb 2015
12 Mar 2018, 12:13
********
Vodacom is full of nonsense, my account was in errors for a few months so I decided to settle my account and so I called them to find out if my number will be active again as it was inactive and they told me that it will not be active and the airtime I was supposed to get for making the payment I have forfeited it. What nonsense it that. Vodacom ****s people and I will never ever in my life take a contract with this company ever again
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Replies (2)
Vodacom's replyOfficial
12 Mar 2018, 13:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Mar 2018, 13:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Mar 2018, 14:24Dear Noxolo,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Kindly note that your query has been escalated to our Legal Department for feedback, however your mobile numbers were deleted in February 2018 due to non-payment of your account.
Should you wish to enquire with Legal you may contact them on ***.
Regards,
Vodacom Consumer Website Team
Hafiza Sydow
Best regards,
Vodacom's reply12 Mar 2018, 14:24
Official
Dear Noxolo,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Kindly note that your query has been escalated to our Legal Department for feedback, however your mobile numbers were deleted in February 2018 due to non-payment of your account.
Should you wish to enquire with Legal you may contact them on ***.
Regards,
Vodacom Consumer Website Team
Hafiza Sydow
Best regards,