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On the 6th of feb I tried to do an upgrade online but I didn't finish it as I wasn't sure if I upgrade to a new phone will I pay the current contract and the new phone. Then on the 8 or 9th February I got a call from vodacom to offer me an upgrade. I asked the lady coz it ny first time having a contract phone if I will pay for new phone the previous contract I have with them and she said let me check for you. She came back and say no you will only pay for a new new and the previous contract will end on both phones. Today when I saw why is my bill high I am told that I still for one of my previous contract. I raised a complaint via vodacom asking if they can listen to the call before the complain team call me. But the ****** ***** called Gloria didn't listen to the call and just told me they won't cancel those contract.

Your Service Request *** is now being processed by Gloria Sehenye who will be in contact with you shortly. Your service request should be attended to by 2021-03-19 12:05:02. Visit https://bit.ly/2SswlkR from your phone. Thank you, Vodacom

That is the lady who really don't need to work coz really people who need her job could have handled this better.

I promise if vodacom don't fix this I will take this the legal way coz I didn't train your advisors.