SS
Smiso S

1 reviews | Active since Aug 2019

23 Mar 2021, 15:55

*******

As far as I know, as soon as you recharge with R12 or more, you get night shift which means Vodacom gives you one hour to call Vodacom only between 00.00 and 5 a.m. I tried using my night shift last night after recharging just 2 days ago, but apparently I don't have night shift which is strange because it is supposed to last 7 days, I contacted the Voda FB page and explained, they ended up ignoring me. This is not the first time I'm having an issue with Vodacom.

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Replies (1)
Vodacom
Vodacom's reply24 Mar 2021, 06:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team