1 reviews | Active since May 2015
****med through Elite Mobile - No support from Vodacom
I was unfortunately ****med through Elite Mobile, when upgrading my Vodacom contract in June 2022.
I renewed my contract telephonically, the lady promised that my deal (data, minutes & airtime) will remain exactly the way it was.
After agreeing, I received the phone HOWEVER I only received the same amount of data, minutes & airtime for the first month. From there my contract was downgraded to a Red package which includes no data.
I now pay more thank I use to, for not even half the amount of data and airtime that I use to get.
I've spent hours over the phone trying to resolve this. My case was escalated to the phone recording department as I requested a copy of the call recording, and now more than 10 business days later NO ONE has come back to me. I've sent mails, called numerous times but the line is always dropped.
This is ridiculous, Vodacom you have lost a client that has been supporting you for more than 10 years due to not supporting me with this matter at all.
No representative has gotten back to me except over an sms, with a number to which I can not respond.
I just got back from a Vodacom store, after kistening to the call recording where an Elite Mobile representative confirmed several times that my R559pm contract will include 10g Data & 500 minutes.
He said that I will be getting a cellphone, 500 minutes, 10g Data on the Red Flexi deal, at R559.
This call recording has been loaded onto the Vodacom system on my profile.
I have spent hours being directed from one robot to the next robot trying to reach the correct person to contact.
After more than 10 years of being a loyal contract client to Vodacom NO ONE has done the effort to call me back and assist.
Mobile elite is going to cost you lots of clients with their false promises and you yourself, by not contacting clients who needs a person to speak to.
No representative has gotten back to me except over an sms, with a number to which I can not respond.
I just got back from a Vodacom store, after kistening to the call recording where an Elite Mobile representative confirmed several times that my R559pm contract will include 10g Data & 500 minutes.
He said that I will be getting a cellphone, 500 minutes, 10g Data on the Red Flexi deal, at R559.
This call recording has been loaded onto the Vodacom system on my profile.
I have spent hours being directed from one robot to the next robot trying to reach the correct person to contact.
After more than 10 years of being a loyal contract client to Vodacom NO ONE has done the effort to call me back and assist.
Mobile elite is going to cost you lots of clients with their false promises and you yourself, by not contacting clients who needs a person to speak to.