BI
Bonolo I

1 reviews | Active since Feb 2017

11 Oct 2021, 10:20

****med into an upgrade.

The Vodacom rewards department called me to give me discounts on my existing contracts. At no point was it ever mentioned that these were upgrades and that I d be stuck with these for another 36 months. As soon as I realised this when I received the quotation much much later, I contacted the call center and the Twitter page to cancel these. I have not heard back from them a week later and the call center has now blocked my number from reaching them. I will not be ****med into three contracts that were sold to me **********ly. I have always been very happy with the vodacom service and they are always my first choice for phone contracts but this recent treatment is absolutely disappointing.

0
Replies (3)
Vodacom
Vodacom's reply11 Oct 2021, 12:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply11 Oct 2021, 12:30
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our records indicate that your query is currently in hand with our social media team. Kindly allow our team to investigate and provide feedback.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team 

Best regards,

BI
Bonolo I's update11 Oct 2021, 12:38
Reviewer Update
Thank you for your response. May I kindly know how long it will take for this to be finalized as I was told that I would have feedback on the cancelation after 72 hours and that was on Monday and no one has said anything yet