****med into a Contract upgraded

I have a 24 months cellphone contract with Vodacom, a few months In get a call to upgrade my contract because it's an old package after hearing the higher price I would pay I decline.

Some time later I get another call for an upgrade but this time the agent says you will pay less that. What you are currently paying, and I ask so you saying the price will go down she says yes, I accept the upgrade/package change. When my new bill came month end it's almost R200 more that what I was paying.

When u try to call and raise the issue I am given si much run around, I am told we have listened to the recording and are satisfied that you were told everything, when I ask for the recording I am told we cannot send it to you, you must go to a Vodacom store and we will send it there so they can play it for you to listen.

I am very disappointed that what I thought was a legitimate company Vodacom resorts to lying in order to hook me into paying hire prices.

The practice of baiting customers through lies with strategy of giving them the run around when they complain is very ********* if not illigal and so disapointing