****med into a 2nd contract - seriously disappointed

I was ****** in July sometime and had unfortunately lost my phone that was on contract with Vodacom. However knowing it was insured it was not such a big train smash other than the traumatic experience. I visited the vodacom shop in Cavendish not so long after to get the process going for insurance to issue a new phone.

To my surprise I was informed by one of the consultants that my number was actually due for an upgrade. feeling this was the easier option I decided to go with it.

Everything was ok until I made another call to Vodacom where I was informed I have 2 active contracts. the new phone I got after the ******* incident was an old contract that I had paid up.

Why would you open this contract up again? I feel 100% ****med and seems this was done just to score the sale, obviously.

I have tried countless times calling into your call centre only for the call to drop of the computer voice not understanding what I am saying etc. I am resorting to Hello Peter and eventually will submit a formal complaint with the ombudsman if not resolved.

I am not even too stressed about 2 contracts other than the fact that I was **** to when I was given the contract, but I only have one phone.

I am expecting insurance to cover and issue me with the new phone.