****MED!!

Hello to whom this my concern,

My experience with this joke of a company which only seems to con people started on the 26th of October when l upgraded to a "Better package" supposably. Since upgrading my calls drop constantly when talking to people sometimes as much as every 4 or 5 seconds. Having to call that person back constantly and for business this is not good at all. Then the worst happens. I was initially on a Red Classic Plus Package and when I went into the Hour Bay Branch to get my upgrade, I signed for a promotional upgrade of 7gigs a month and unlimited calls and sms' with my new iPhone 11 Pro Max. BUT I did not receive this Data upgrade, at the end of the first month on this "Package" my contract completely changed to some deal with only voice and sms, which means I can't buy Data AT ALL NOW!

This has been probably the most frustrating situation l have been in!! Then when l call into Vodacom not one person can help me, and I have called in about 5 times already. When someone finally understands whats going on l get told that I'm on an "Open Line contract"!!!!!!! BUT NOBODY IS WILLING TO ASSIST ME TO RESOLVE THIS. I AM PAYING FOR SOMETHING I HAVE NOT RECEIVED AND NOT WHAT I SIGNED FOR WHICH IS *****!

Not at all what l signed up for. This has been going on for two weeks now and can't even message my friends or family for the festive season!!! The best part is the person l spoke to said that even if they could get me back to the Topup package that l would LOOSE MY PROMOTION! THIS IS THE WORST EXPERIENCE I HAVE HAD WITH ANY BUSINESS OR BRAND AND I FEEL LIKE I HAVE BEEN ****MED!!

It has been over two weeks now and still am in the same situation l was in before !! With no data and no way of topping this up and with no one to sort this out!! Nobody has followed through on sending me reference numbers or included me in any emails as promised, which means I have no idea what is going on and the issue is not getting resolved.