C
Claire

1 reviews | Active since Apr 2022

25 Oct 2023, 23:23

S*C*A*M*M*E*D CONNED BY VODACOM

Vodacom S*C*A*M*M*E*D ****MED me so badly, blatently and could not care less. I got a call from rhe contact center offering me a free laptop, reduced subscription which would not affect my upgrade. Low and behold when it comes a few weeks later I get a quote and noticed that i was being billed for the laptop and its affected my upgrade. I contacted Legalwise and the NCC who eventually got Vodacom to admit from the telephone recording that they had in fact **** to me and there was no such contract.

I was told to send the laptop back and that was it.

They promised me a new laptop for free and its in a phone recording.

Their way of dealing with this is to ask me send the laptop back to them and receive absolutely no refund.

They literally **** to me, conned me and are accepting no resposibility.

I want what was promised to me thats all.

Its no use trying to handle this yourself as Vodacom do not care. You will have to take legal action.

After being a loyal client for over 30 years this is the way that I am being treated. I have spent 100s of thousands with Vodacom.

I feel sick to my stomach

Conned by Vodacom

0
Replies (1)
Vodacom
Vodacom's reply26 Oct 2023, 07:50
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team