****med by Vodacom ***-**** approval of cellphone contracts that were not delivered as per telephonic conversation

I app**** for a cellphone contract on the 2 May 2021 which was declined.I was then called on the 2 June 2021 by a consultant called Twala Sibiloane from number *** whom advised me that i was declined before but they have uplifted my profile and i am able to qualify for two cellphones on contract.I was then advised that Ram will deliver the phone free of charge and explained the processes should the phone break and return policies and to contact the number he called from *** should i have any issues with the phones when delivered.I have tried to contact that number and it just has music playing and never ever gets answered.The consultant even confirmed my details and because he already knew my information i assumed that this was legitimate.I was not sent any waybill number to track my parcel and was told that he would contact me Friday morning before they deliver the phones.I did not make any application for a cellphone contract after been declined so why i was i called and advised i had qualified and when calling vodacom i was advised that the cellphone of a nokia not two cellphones have been declined ,which does not make sense as i was told that i qualify and was contacted by vodacom when i did not apply again.I spoke to a consultant online whom advised that i am correct that this is not correct procedures and the manager will listen to the call and will deal with the situation,when asked for the managers name i did not get a response from the online consultant Nkosikhona.Where are the phones that were promised to me.You are a **** or you employee people that are ******** customers through vodacom.I urge you to investigate and respond to my complaint or i will raise this issue with the credit ombudsman.Why is my information been used when i do not qualify for anything and why i was contacted to be told i do qualify which makes this *****.my information was not used inline with the popi act.As i shouldnt have been called to be told lies directly from a vodacom consultant.