****med By Vodacom

I (a very long term Vodacom customer – over 20 years) recently took out Fibre with vodacom, I was dealing with a sales lady by the name of Lungile (Ithink her surname is Zwane. She was very quick to take my business but the after sales service is disgusting, I was told I could activate the fibre line once our telkom had been switched off. They came to install everything and made the fibre line active immediately. I contacted Lungile as I didnt wanted to be billed twice from Telkom and Vodacom. After DAYS of trying to get hold of her she eventually **** to me and said she had confirmed with the accounts department that I would not be billed for September as it was their mistake. I received the October statement and there is an invoice for R1188 for Fibre. I was charged for September AND October. I then contacted Lungile again to ask why I was billed. She said she would find out for me. She is now ignoring all of my calls and messages. I have all the evidence of our conversations with her regarding the mess up. PLEASE can I get assistance with this or action be taken against your employee.

If I don’t have any luck I will be cancelling my contract and will make it very very public what has happened. After being a 20 plus year client of yours I would never have expected to be ****med by Vodacom!!!!