S*c*a*m*m*e*d by Vodacom.

After the below story I get a call to say they will investigate. I am still waiting. This is simple and tere is proof of a ****..maybe I sould sue millions for the ****!!

Vodacom ****MED me so badly, blatently and they could not care less.

I got a call from the contact center offering me a free laptop, reduced subscription which would not affect my upgrade all for being a loyal customer. after this call I called Vodacom to make sure it was not a **** and they said it was legitimate consultant who called me. Low and behold when the laptop comes they waited a few weeks and I get a quote and noticed that i was being billed for the laptop and upon investication founmd out it has also affected my upgrade. I have been trying since being billed to sort this out. I contacted Legalwise and the NCC who eventually got Vodacom to admit from the telephone recording that they had in fact **** to me and the contract did not exist. I was told to send the laptop back and they would cancel the contract that was it. My problem is they promised me a new laptop for free and its on a phone recording. A recording they are refusing to give me. I have asked so many times and so has Legal Aid.

Their way of dealing with this many months later is to ask me send the laptop back to them and receive absolutely no refund for their **** They literally **** to me, ****med me and are accepting no responsibility. I want what was promised to me thats all. After being a loyal client for over 30 years this is the way that I am being treated. I have spent 100s of thousands with Vodacom. I feel sick to my stomach Anything I can do?

Regards

Claire Coetzee