PvdM
Pierre van der Merwe

1 reviews | Active since Nov 2015

27 Apr 2019, 11:43

****med by Vodacom

MyVodacom let you have your own Vodacom profile with all your active numbers. Beware if you load data on one of this numbers that they present to you as active. Soon as you pay on the number in my case i need 1 Gig of data and paid R149 for same E ********** 8 on 12/04/2019 with the number ********** 431 then they remove and discontinue the number. So they effectively **** you out of your money. Now you must try to contact them and all the electronic voices no humans to talk to this is impossible. I visited the Vodacom shop in Forest Hill on 23/04/2019 and they could not find the number or the money i paid anywhere. I returned home and found my payment proof which i took to them the next day. Now they inform me that they number was discontinued. I my now apply on a form so that they can credit the ****** money to me which i did with Vodacom shop Forest Hill Moahitadi which communicated that the money that they ****med will be reimbursed on Friday 26 April 2019. She indicated that the manager TK of the shop will phone me should there be a problem with refunding my money. To date Vodacom have not refunded the money and are still enjoying their own **** so be beware!!!!!

Vodacom service and reach-ability is non existent and they are a large company that are geared to **** the consumer.

0
Replies (2)
Vodacom
Vodacom's reply27 Apr 2019, 18:24
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

PvdM
Pierre van der Merwe's update05 May 2019, 19:06
Reviewer Update
On 03 May 2019 12:39 Verkulene of Vodacom indicated that she will do us a once-off favor and credit the money that they ****med to my cell phone account. Normally i do not need favors i need only the service that i paid for which i did not receive. The money was credited but dealing with Vodcaom is like pulling your own teeth. Will avoid dealing with them in future as i communicated with them.