****med by Vodacom

I receives a call from a company called rewards.co on behalf of vodacom, and the person that called told me that because i have been such a good paying customer of vodacom from 2012 with no skipped payment, vodacom would like to thank me and send me a gift at no cost. At first i was unsure if i want to listen to the lady because i thought aish they want to sell me something again, but i just gave the lady a chance and she explained nicely that this is a gift at no charge to my account, so i got so excited and i kept on confirming many times in the call that you are sure this is free because i do not want another contract i already have two with vodacom and if its a new contract i do not want it. The lady assured me that it is a free gift even at the end of the call. The gift arrived and i was so pleased and my family also loved it, few days later i checked my statement on my vodacom app and then i noticed a new contract was added to my account, so i call vodacom immediately to ask what was going on because i did not take a new contract with them, i was told i did take a new 24 month contact through rewards.co, i was shocked and told them the story. The consultant connected me to the rewards.co line and i spoke and a case was loggen where i requested that they retrieve the call and listen to it as i continuously asked the consultant that i will not accept it if it is a new contract and i was told it was a gift. Fast forward the call was retrieved and they found that i was telling the truth, that the consultant did say it is a gift and its at no charge to me. Now i am told i have to return the goods as it was a mistake and if i do not return it then i will be charged. I really feel that my consumer rights were violated and i was ****med into accepting a contract by force. i can not be offered a gift and after myself and the family have fell in love with it and been using it, we must sent it back. i did approach vodacom for anything and they contacted me, so why must i suffer. I am really not happy and i feel this is what they are getting away with, forcing people into taking contracts by selling us lies. I do not thing i should pay for it nor return it because they said it is a gift even after i multiple times asked if it is really for free.

Kind regards Very unhappy long standing client