MJ
Muhammad J
1 reviews | Active since Dec 2017
01 Mar 2023, 10:55
****med by the upgrades department
I feel I have been ****med by the Vodacom upgrades team. I was promised airtime on a contract and devices, today is the first of the month and my devices have not arrived nor have I received the set amount of airtime. Now it is impossible to speak to a human being or someone competent enough to help me. The sales lady Kelly Reddy is no where to be found and no reply on emails even when sent to the ceo's office. Pathetic lying ******* - that is what Vodacom is . I will take this to the Consumer council next cos I doubt this will even get a reply.
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Replies (4)
Vodacom's replyOfficial
01 Mar 2023, 11:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2023, 11:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Mar 2023, 12:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2023, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
MJ
Muhammad J's updateReviewer Update
01 Mar 2023, 15:15Its been 5 hours and still no call received or any sign of resolution! Please do not come with a standard copy and paste story. I want answers or at least for Kelly Reddy to call me. That surely is not too much to ask for!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
MJ
Muhammad J's update01 Mar 2023, 15:15
Reviewer Update
Its been 5 hours and still no call received or any sign of resolution! Please do not come with a standard copy and paste story. I want answers or at least for Kelly Reddy to call me. That surely is not too much to ask for!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
MJ
Muhammad J's updateReviewer Update
06 Mar 2023, 10:565 days later not a single response for call from your CEO's office besides a standard response. Is this really acceptable? and furthermore why is Vodacom shielding Kelly Reddy from the Upgrades department - she is the one answerable as she ****med me. Can we move forward with this now - its is ridiculous and disappointing how I am being treated like an idiot
MJ
Muhammad J's update06 Mar 2023, 10:56
Reviewer Update
5 days later not a single response for call from your CEO's office besides a standard response. Is this really acceptable? and furthermore why is Vodacom shielding Kelly Reddy from the Upgrades department - she is the one answerable as she ****med me. Can we move forward with this now - its is ridiculous and disappointing how I am being treated like an idiot