Hellopeter
Share Your Experience
NM
NompumeleloM M

1 reviews | Active since Oct 2022

27 Oct 2022, 11:30

****MED!!!!!!!!!!

Vodacom is a **** good people stay away from this network service, I took a contract with this people which is due for an upgrade this month OCT ,last month I received a phone call from them for an upgrade I stated without a doubt that i do not need their services anymore as I have other commitments next year stupid ****** consultant went an did an upgrade without my consent, I have been querying this the only thing I have been given is a case number telling me that they have listened to the recording and did pick up that I didn't want no upgrade ,they went on and still made excuses for their stupid consultant that she probably miss understood me for an upgrade I'm asking myself what kind of training do they give to their staff if a ''NO'' is misunderstood for a ''YES'' cut the long story short they went on and debited my account with the new upgrade amount they decided for me ****** ****** I want my money and would like to know how is this matter handled with this consultant. I REPEAT STAY WAY FROM VODACOM ********.....

0
Replies (2)
Vodacom
Vodacom's reply27 Oct 2022, 12:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
NM
NompumeleloM M's update11 Nov 2022, 08:30
Reviewer Update
I'm still waiting 3 to 5 working days since the 27th nothing has been done no phone calls watsoever and now I'm getting a statement for November simply means nothing has been done about my case I'm sick and tired of Vodacom they are indeed ******** ****** make sure this is fixed before month end i will make sure you guys get no ****** cent out of my account n******x!!!!!