MP
Mwandile P

1 reviews | Active since Jan 2020

28 Jan 2022, 08:59

****med

Am mzwandile monyai I took a cellphone contract 5years ago which am still paying it was a 24months contract. Reason why am still paying it because once I finished paying the contact I assumed that the contact will be closed off not being aware I was suppose to get a paid up later. Few years I received a call from attorney from vodacom March 2020 saying am owing vodacom R3000 I paid it then told them to close the account. The in august 2021 I received a call again from Hpd saying they from vodacom am owing R1900. I then called vodacom to confirm vodacom told me I am owing the account is till active. Sadly I paid the account R1950 I called Hpd to close the account because the is fully paid. Hpd attorney told the account has been handed over to vodacom. Called Vodacom told them my story they told me to send an email to ***@vodacom I have and prove of payments…. Now I have been receiving calls from MBD attorneys advising am owing vodacom R2000 and they haven’t received Received any payments since 2020 July I don’t know what to do I just want to close the account I don’t have money am not working I’ve already paid R1950

0
Replies (3)
MP
Mwandile P's update28 Jan 2022, 09:09
Reviewer Update
I have sent emails to *** with prove of payment and the lady is not replying to my emails yet she is the one who was call me everyday to pay the account. MBD when they called me I also told them my story they told me I should send an email to *** I have done that in January 04 there was no reply I Get are calls deferent consults telling they will call me back
Vodacom
Vodacom's reply28 Jan 2022, 11:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
MP
Mwandile P's update31 Jan 2022, 11:58
Reviewer Update
I have not yet receive a call from vodacom? Am still waiting…. I get is calls from MBD stating that the account is owing yet I have paid R1950