****med
I was called by a sales agent regarding an apparent reduction to my contract data cost. I was told that it would be 50% less and me thinking that this meant my contract would be reduced I agreed. I even asked the agent if this is added to my bill or if it is the only amount I’ll pay and she said yes. I then get an sms at 2am this morning confirming that it was in fact for a 5gb recurring . I do not need this. I want this removed ASAP please. I have fiber at home and a ****le so why would I agree to this. I can not afford to pay more either so Vodacom get better sales agents and stop ******** people.
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Replies (1)Vodacom's replyOfficial
24 Mar 2020, 07:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Mar 2020, 07:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
