****MED!

<p>In June 2016 I walked into the Cresta Vodacom shop for a contract upgrade after being contacted numerous times by a store salesperson Ndumiso Kubheka. He had helped me sign up for a previous contract and had been helpful. From both the email discussions we had and the discussions in person at the Vodacom shop I explained to him that my issue with the current contract was that I had an open data line and as such my bill was a surprise to me every month - at a point I had a bill in excess of R3000 for data alone!</p> <p> </p> <p>I told him I wanted a top up contract where the data services would be cut if I ran out of data and I would have to buy bundles like a prepaid customer. He agreed and told me the Red Advantage contract which came with a gig of data would suit my both my data and call needs as he had noticed that on some months I used up all my minutes. I asked numerous times if this contract would cut when my data was finished and he agreed and recommended that I also add in a standing bundle of 2g as my current usage was above 1g to which I agreed.</p> <p> </p> <p>Fastforward to this month where I get my statement and I see I have data costs in excess of R3000! I email him immediately and ask him what this statement means because I have a top up data line and I have not topped up for R3000. He does not reply to my email but a few hours later I get an auto message telling me by billing query has been received by Vodacom and is being actioned. He told me on Saturday when I was at the shop that he sent this query on my behalf. I had not asked him to send any such query.</p> <p> </p> <p>This past Saturday I went to the shop to discuss this issue and tell him that I am not paying any data costs because this is not the contract I was explained to be getting into, and it is not the contract I wanted. It is against the CPA to misrepresent to clients, intentionally or otherwise, in order to get them to purchase a product they do no want. I told him to get this matter resolved or cancel this contract with no charges to myself as this is not the contract I was informed I was getting into. He denied ever telling me this was a top up data line and when I asked to speak to someone senior who would resolve this he went to the back of the shop for a long time then came back saying he was on the phone with his boss and that the boss would try and cancel the contract by today.</p> <p> </p> <p>Today he called me and told me his boss has told him it is not possible to cancel the contract and that he is still waiting on feedback regarding the query he sent.</p> <p> </p> <p>Vodacom, this is deplorable behaviour. What your staff member has done, by misrepresetning the package he was selling to me, is ******* and as such this contract that I find myself in is one I have not agreed to because what was explained to me when I was given the pages to sign and what I have now found out I have are not the same thing. Like I have told your staff member, I want this contract cancelled and the correct contract given to me. If you have no product that suits my needs then I will go and find a provider who can service my needs.</p>