TM
Thabo M

1 reviews | Active since May 2020

05 Feb 2023, 12:01

****med

On the 23rd my vodacom bill was unsuccessful due to no more for debit order which was fine by me,I immediately phoned vodacom to make arrangements a lady advised that I should wait for 2 days then it will reflect on their end,when I phone again yes it was showing unpaid debit order which was still fine by me they charged R188.00 no problem, the very same day 25th I received an automated voice call from vodacom to make arrangements that I should pick up a date from 01 of February 2023 for ,

Because vodacom used to **** people the initiated debit on the 26th January 2023 though the agreement was 01 February 2023,they charged me again R188.00

Yesterday I received a message to make a payment of my bill including penalty fees which amount to R905.00 that I saw on the app.

0
Replies (1)
Vodacom
Vodacom's reply05 Feb 2023, 16:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team