****ING PEOPLE THROUGH INSURANCE

I am very much disappointed in Vodacom insurance, I have been paying for insurance for about a year now and when I claim I am being told stories about the insurance being activated on a wrong number. I logged a complaint and they said they are retrieving the recording to verify my story and it will take 3-7 days but I received no feedback after those days, I called to ask for feedback and I was told that the person who told me about 7 days was wrong it is actually 7-14 days. I waited now it has been more than 20 days and still no feedback when I call now they tell me I should contact the sales department to request the recording myself. Please tell me what kind NONSENSE is that?