****ing loyal customers

Good morning Vodacom actually doesn't deserve a 1 star they deserve 0

I went on my Vodacom app on Sunday & went to vouchers

I took an advance voucher for nandos

Then I received the code

I went on the nandos app chooses what I wanted

Then entered the code but before I can do a card payment for the balance of the bill

My husband said change the order so I deleted that order

& started a new order

I went to the end & entered the voucher number it said invalid token but I did not place an order

So I went on my Vodacom app went to Tobi but couldn't get through an agent

I phoned customer care still couldn't get through to an agent

I tried numerous times on.vodacom app to get an agent but still nothing

So yesterday I called the HEAD OFFICE IN JOBURG

APART FROM WASTING MY AIRTIME THEY TRANSFERED ME BACK & FORTH

Cause nobody could help & I had to keep explaining myself to everyone

Then I got transfered again an agent said she will try to assist she needs to phone another department

Put me on hold for 10 minutes

Then she comes on the call says she call me back once she get someone to sort it out

RIght up till now not a call came or sms or email

But I'm definitely sure they will debit my account for the R150 although I didn't use that voucher & I'm sure that they can see that on their side

This is a **** for customers especially those who have being loyal to Vodacom for years

I'm disappointed at how bad the service as gone

They used to be numer 1 network company