FM
Frank M

1 reviews | Active since May 2016

11 May 2016, 19:19

**** while waiting for my respond from Vodacom

<p>I have logged a complaint today regarding my phone that was tempered with at vodacom Jabulani repair centre. now at about 20:06pm i got a whatsapp text from this number *** with a Vodacom profile picture, claiming to be working for vodacom Head office and his name is Heather, and he will help me with my HelowPeter. He said befor proceding he need me to confirm few datils which are id number, Postal address, bank name and account type and the conversation is monitored . which i gave it to him</p> <p>He further said he is checking how much my claim will be approved for and said it is approved for R10889.00, which means they need to do a payment of R10889 to my account and wanted my account number.</p> <p>i responded by saying befor i givehim my account number i need to speak to your Team leader he said the team leader is busy to help me at the moment and he is always busy .</p> <p> i emmediatly noticed that this was a **** and i did not give him my card number as requested by him he then said since i dont trust him He will unfortunaltey not be able to assist me and He will advise HalloPeter to delete my Complain and i must have a nice evening further.</p> <p>My last respond to him was that i have already taken the matter up with legal department for advised with my query. Please be carefull out there not to fulled arrount by ****</p>

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Replies (1)
Vodacom
Vodacom's reply11 May 2016, 21:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team