AM
AWADESH M
1 reviews | Active since Mar 2021
03 Mar 2021, 09:23
**** USING VODACOM
HELLO PLEASE BE ADVISED OF THE FOLLOWING **** BEING RUN USING VODACOM AS A SERVICE PROVIDER. I RECEIVED AN SMS STATING THAT I AM IN ARREARS OF R414.87 ON MY VODACOM ACCOUNT AND IMMEDIATE PAYMENT MUST BE MADE TO AVOID HANDOVER. I CALLED THE NUMBER ON THE SMS ***). THE GIRL THAT ANSWERED STATED THAT THIS MESSAGE IS FOR MY WIFE DORAS. NEITHER MY WIFE NOR I HAVE ANY ARREARS WITH VODACOM. I ASKED HER FOR THE PHYSICAL ADDRESS OF HER CALL CENTER WHICH SHE REFUSED TO GIVE. SHE THEN DROPPED THE CALL. I ATTACH A COPY OF THE SMS RECEIVED.
PLEASE FOLLOW UP ON THIS AND WE WANT FEEDBACK
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Mar 2021, 11:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Mar 2021, 11:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AM
AWADESH M's updateReviewer Update
03 Mar 2021, 11:51A Vodacom consultant has contacted me via Twitter. Is this legit?
AM
AWADESH M's update03 Mar 2021, 11:51
Reviewer Update
A Vodacom consultant has contacted me via Twitter. Is this legit?
Vodacom's replyOfficial
03 Mar 2021, 14:49Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please contact our legal team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 or email *** for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please contact our legal team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 or email *** for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Mar 2021, 14:49
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please contact our legal team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 or email *** for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please contact our legal team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 or email *** for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,