CL
Christinah L
1 reviews | Active since Oct 2015
25 Jul 2020, 06:44
**** Social data 3G
I bought 3G social data ,it does not work even applying all steps vodacom said I should, but funny enough straight data works. I left them a message on messenger that it's not working and requested my airtime back Now they asking me questions which they know very well I won't be able to answer just to avoid giving me back my money for 0 service. The question is what are my last 2 handsets. I have no time for games Just refund me back We work hard for this money for u to just come and loot it I have no time to take any calls I just want my refund it's that simple Surely u know and see that **** package is not working.
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Replies (2)
Vodacom's replyOfficial
25 Jul 2020, 11:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Jul 2020, 11:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Jul 2020, 11:12Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the Social Media Team who has responded to your post.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply27 Jul 2020, 11:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the Social Media Team who has responded to your post.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,