HN
Harvey N

1 reviews | Active since Nov 2022

19 Nov 2022, 21:06

**** of company!

You’d be stupid to join Vodacom when they owe someone billions of rands, clearly they’re making sure they’re robbing us in order to pay that man!

Last year November, I took a home internet plan with Vodacom, this year may I began having constant network connection issues that never stopped, I’ve logged multiple complaints but to no avail!

I was told that the contract I took was supposed to come with an alcatel router that never came, according to a trained Vodacom employee my home internet is not working because I’m not using it with the dedicated router it’s supposed to come with, since May I haven’t been sent the router but each month Vodacom keeps taking my money for a service they’re not rendering, I suggested they let me cancel but they’re telling me there’s going to be a cancellation fee? HOW? WHEN THEY’RE THE ONES AT FAULT HERE!! I rebuke the day I joined this **** of a company, I hope it falls to the ground!

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Replies (1)
Vodacom
Vodacom's reply20 Nov 2022, 11:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team