KC
Kgadi C
1 reviews | Active since May 2017
13 Jan 2021, 19:02
**** ke vodacom
Last year december on the 22 i made a mistake i wanted to buy normal data but i subscribed to the monthly data of which i contacted vodacom same time i was told it will be cancelled i even got a sms as prove i was surprised i was still billed for that on the first they then loaded the 3G i called and told them i cant pay it they must reverse but still nothing happen even when i said i cant afford the 3G now who must pay the extra charges?
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Replies (3)
Vodacom's replyOfficial
14 Jan 2021, 07:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jan 2021, 07:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Jan 2021, 10:43Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note that the purchase you made was not reversible and records shows it was de-activated successfully on the 03-01-2021. Your reference number is TOBI-***. Regards Consumer Website Team
Best regards,
Vodacom's reply14 Jan 2021, 10:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note that the purchase you made was not reversible and records shows it was de-activated successfully on the 03-01-2021. Your reference number is TOBI-***. Regards Consumer Website Team
Best regards,
KC
Kgadi C's updateReviewer Update
14 Jan 2021, 15:56Y only in january when i called december now i dis say i cant afford next thing my account would be blocked and i will need to pay extra for something i said i cant afford you guys are not fair
KC
Kgadi C's update14 Jan 2021, 15:56
Reviewer Update
Y only in january when i called december now i dis say i cant afford next thing my account would be blocked and i will need to pay extra for something i said i cant afford you guys are not fair