LW
Lorinda W

1 reviews | Active since Aug 2018

23 Jan 2019, 10:04

**** involving Vodacom and the Nelson Mandela Children's Fund

I have been trying, unsuccessfully, to report a **** to Vodacom. The persons involved in this **** say they are phoning from Vodacom. They call and tell you that as you have been a customer of Vodacom for x amount of years, which they know, you have won a prize in conjunction with the Nelson Mandela Children's Fund but you have to pay a certain amount of money into the following nr ********** 696. The person who spoke to me calls himself Willem Engelbrecht. They then give you a number which you can use to access the money market at Shoprite/Checkers and also to claim your prize at Vodacom. Fortunately we have not lost much but neither Vodacom nor Shoprite/Checkers have any knowledge of this. I have been able to email the Nelson Mandela Fund but have received no joy from Vodacom. They just transferred me from one consultant to the next and eventually told me to report this on Hellopeter.com

0
Replies (3)
Vodacom
Vodacom's reply23 Jan 2019, 11:07
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team    
Vodacom
Vodacom's reply23 Jan 2019, 12:59
Official
Dear Customer,

Thank you for making us aware of your complaint.

Please visit the link below to report any ****s.

https://help.vodacom.co.za/personal/subtopics/55/Mysecurity/357/Report-****s-&-hoaxes

Regards
Vodacom Consumer Website Team
LW
Lorinda W's update23 Jan 2019, 14:55
Reviewer Update
Thank you for your prompt answer but why does the link you have just sent me not appear on your website?