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Tammy A
1 reviews | Active since Feb 2014
19 Sept 2022, 08:49
**** - DEBIT WITHOUT AUTHORIZATION, DONT DEBIT ON CORRECT DAY
WHY HAVE I BEEN DEBITED 2X WITHOUT AUTHORIZATION AFTER I TOLD YOUR CONSULTANTS TO DEBIT ON NEXT DEBIT ORDER DATE??? ALL BECAUSE VODACOM FAILED TO DEBIT ME ON REQUESTED DEBIT DATE!!???
NOW IM EXPECTED TO PAY 2X FAILED DEBIT ORDER FEES???!!!!
CANCEL MY DEBIT ORDERS I WILL DO EFT EVERY MONTH!!!
IVE SENT 2X EMAILS, NO FEEDBACK OR REPLY!! SERVICE GETTING WORSE. CREDIT ME FOR THE UNOTHORISED FAILED DEBIT!!!!!!!
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Replies (2)
Vodacom's replyOfficial
19 Sept 2022, 10:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Sept 2022, 10:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tammy A's updateReviewer Update
21 Sept 2022, 09:18STILL NO SOLUTION, NO REPSONSE, NO UPDATE , NO CASE NUMBER, NO COMMUNICATION.
CREDIT FOR 2X UNATHORISED DEBITS AND CANCEL MY DEBOT ORDER IMMEDIATELY I WILL EFT!!
CREDIT FOR 2X UNATHORISED DEBITS AND CANCEL MY DEBOT ORDER IMMEDIATELY I WILL EFT!!
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Tammy A's update21 Sept 2022, 09:18
Reviewer Update
STILL NO SOLUTION, NO REPSONSE, NO UPDATE , NO CASE NUMBER, NO COMMUNICATION.
CREDIT FOR 2X UNATHORISED DEBITS AND CANCEL MY DEBOT ORDER IMMEDIATELY I WILL EFT!!
CREDIT FOR 2X UNATHORISED DEBITS AND CANCEL MY DEBOT ORDER IMMEDIATELY I WILL EFT!!