TM
Thikho M
1 reviews | Active since Jun 2018
18 May 2020, 13:48
**** data
I've been calling sending messages on social media but you decide not to help i need my airtime back your 5GB video play is not working
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
18 May 2020, 14:17 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 May 2020, 14:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
TM
Thikho M's updateReviewer Update
19 May 2020, 07:35Dont use automatic reply cos it not helping i need my airtime back
TM
Thikho M's update19 May 2020, 07:35
Reviewer Update
Dont use automatic reply cos it not helping i need my airtime back
Vodacom's replyOfficial
20 May 2020, 13:41Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have advised you accordingly with regards to your query. Once off gesture of R10 as been allocated onto your account successfully. Regards Consumer Website Team
Best regards,
Vodacom's reply20 May 2020, 13:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have advised you accordingly with regards to your query. Once off gesture of R10 as been allocated onto your account successfully. Regards Consumer Website Team
Best regards,
TM
Thikho M's updateReviewer Update
20 May 2020, 15:34I havebt received the airtime
TM
Thikho M's update20 May 2020, 15:34
Reviewer Update
I havebt received the airtime