MK
Marilie K

1 reviews | Active since Aug 2012

06 Oct 2016, 19:58

**** by Vodacom

<p>A sales lady from Vodacom phoned me on Thursday 29 September just before 13:00. She made it clear that this is not a sales call from Vodacom, she only wants to offer me more data for less. She went on with the whole story saying that I can now get 5GB for R249 instead of the 600MB that I currently have. I asked her 3 times if this will be replacing by 600MB on my current contract, and not be an additional contract, and she confirmed that it will replace my current data package. With the additional data I will also receive a free Wifi router. I confirmed again that this will be replacing my current package and not cost me anything more, which she rep**** positive to.</p> <p> </p> <p>This is a **** BY VODACOM!!!! I received my new router with a sim card attached. When we registered the new sim card on the Vodacom app, we had to find that this is an additional contract that Vodacom sold me!!! Did I not ask 3+ times that the lady must confirm that this is not a new contract???</p> <p> </p> <p>#vodacommustfall!!!!!</p> <p>http://mybroadband.co.za/news/cellular/180704-dont-fall-for-free-router-and-cheaper-mobile-contract-telesales-promises.html</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply07 Oct 2016, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team