1 reviews | Active since Aug 2016

28 Nov 2018, 12:16

**** Black Friday Deals Vodacom

I have purchased a BF deal, and I received an email with a reference number, saying I will be contacted by an agent within 24 hours, which did not happen, upon queyring on Tuesday an agent told me, that they will still phone me back the same day, today after phoning again, I get told to email ********** only for them to mail me T's & C's saying the deal ended the Monday 23rd. The fact that I got a reference number and no mention of the cut off time was made on the same email, only saying if you do not hear from an agent you can contact Vodacom, not that you must do so before a specific time. This to me was a ****, and they should not mail confirmation emails with reference numbers if they do not attend to honor the deal. A very unhappy customer that has been with Vodacom for years and years.

0
Replies (2)
Vodacom
Vodacom's reply28 Nov 2018, 14:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply29 Nov 2018, 10:11
Official
Dear Susan,
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.  Regards  Consumer Website Team(SA)