MT
Matsela T

1 reviews | Active since Jun 2020

08 Mar 2023, 11:31

**** ADVERT ON UNLIMITED WIFI OFFER

I bought a wifi router at Vodacom in December it was an unlimited offer. In 15 February I ngot a message that the offer is no longer unlimited will be capped and there a conditions attached. To my surprise when it was advertised those conditions were not mentioned. I went to the store in polokwane at Cycard centre to return the router bit I be was told to keep it they will send an email to head office to lay the complain. I have been frequenting the store since I got the message on 15 February tondate, am not getting a favourable response. Please come fetch your router or leave the package as it was when I signed the contract.

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Replies (1)
Vodacom
Vodacom's reply08 Mar 2023, 12:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team