fL
federico L

1 reviews | Active since Sept 2020

07 Sept 2020, 17:03

****

I am being ****med at R20 per day through two Vodamail SMS's. The message reads: 'Welcome! You have successully subscribed to Teensup free for 1 day, thereafter you will be charged R10.00 each day. To cancel the service use *135*997#.' The same message is sent for VR 360 Planet. I never subscribed to these channels, and according to Google research the number **********0 from where the messages are sent is associated with ***** so I haven't responded to their cancellation instructions. To try and report this to Vodacom is impossible as their Tobi site is frozen and does not accept messages.

0
Replies (1)
Vodacom
Vodacom's reply08 Sept 2020, 07:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team