AS
Athule S

1 reviews | Active since Oct 2019

15 Sept 2021, 08:14

****

Been a customer with vodacom for the past 4years now... I went to the the store to change from from debit to cash payer, I have been a cash payer for over a year now... Usually I get get paid before my date comes, so my payments are always early... So what I noticed is that vodacom recently changed me back to debit order without them informing me when I called in to query about this no one could tell me what was going on, I was promised a call from tumelo but I never received the call till today! So what vodacom does now is I pay my monthly installment on the 30 or the 31st of each month depending on which day it is if it's on a weekend then I get paid on a Friday but my installment is always early n I have never had any problems... But what they doing now is I pay my installment on a earlier date then they still try to debit me on the 1st...on top of that they add extra charge which I don't understand what is it for...i always knew that the vodacom system updates its self every 24hrz...so if the payment reflects they don't debit but now they debit me while I paid them...they first tym this happened I called and they promised is would never happen again... To my surprise it's happening again am so disappointed because this is ******** people

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Replies (1)
Vodacom
Vodacom's reply15 Sept 2021, 11:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team