KT
Kimberly T
1 reviews | Active since Nov 2017
31 Jul 2018, 14:49
****
Got a new contract phone which I received on the 21st of July. I had 5gigs of data and R30 airtime, 26 sms’s and minutes (I was told I would get 10gigs). A day later I got an sms saying my night owl data had been expired. When I called the store where I bought the phone I was told I got 5gigs day data and 5gigs night owl but I never received the night owl so I don’t know how my data disappeared on a brand new contract phone. I have the same brand and I switch off all the apps and I monitor my data usage which is 5gigs the other 5gigs is not accounted for. I paid for this package so I don’t know why I’m being ****med.
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Replies (2)
Vodacom's replyOfficial
31 Jul 2018, 15:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Jul 2018, 15:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Aug 2018, 10:17Dear Kimberly,
As per our recent conversation,
Kindly be advised your query is resolved and your new package was explained to you including how to monitor and check your balances or do purchases after you load any recharge vouchers.
Warm regards,
Shad
Best regards,
Vodacom's reply01 Aug 2018, 10:17
Official
Dear Kimberly,
As per our recent conversation,
Kindly be advised your query is resolved and your new package was explained to you including how to monitor and check your balances or do purchases after you load any recharge vouchers.
Warm regards,
Shad
Best regards,