1 reviews | Active since Oct 2013
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Last week a guy phoned me for a tablet contract and I accept it for R119.00. When I received the parcel it was a router and I phoned immediately and told them it was wrong. The lady said I would have to listen to the recording between me and the guy (investigate). I said its fine I know he said a tablet.<br> <br> Thursday 24/03/2016 11:42 I received a sms that said : Good day, kindly note there will be a delay in providing feedback regarding your investigation. We will contact you asap. Mondo Team.<br> <br> Then on Saturday 26/03/2016 I received a msg that said : kindly be advised that collection has been arranged. Regards Kgalalego Julia Phokane vodacom customer care.<br> <br> Yesterday 29/03/2016 15:55 I received a msg again from Vodacom that said: A 2GB MBB month - TopUp with number *** has been activated on your Vodacom account. <br> <br> I phoned the same day the mistake was made TO STOP THE CONTRACT BECAUSE THE GUY WHO SOLD THE CONTRACT **** TO ME!!!!!<br> <br> Today 30/03/2016 the parcel was collected so I phoned customer care to make sure the contact was stopped and the lady said they can not stop it before they receive the router and that they ARE GOING TO DEBIT THE MONEY FROM MY BANK!!! !!!!!!
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SA,Consumer Website Team
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Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
SA,Consumer Website Team
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