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Francois F
1 reviews | Active since Aug 2015
15 Jul 2020, 18:29
Scaley
Took R200 out of bundle airtime and didn't notify me at all. When you enquire it now they tell you that I was supposed to put a block on. But they changed the process because it wasn't required to do so in the past. They will openly just try to take from their customers, when you query it they tell you that it's my mistake
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Replies (3)
Vodacom's replyOfficial
16 Jul 2020, 06:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Jul 2020, 06:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Francois F's updateReviewer Update
21 Jul 2020, 13:07Was phoned by a Vodacom representative that told me he just wants to "educate me" on how my story is impossible and their notifications that the data is depleted is a "courtesy" and not their problem. Seems like they dont grasp the concept of customer service. Not worth your time to raise an issue
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Francois F's update21 Jul 2020, 13:07
Reviewer Update
Was phoned by a Vodacom representative that told me he just wants to "educate me" on how my story is impossible and their notifications that the data is depleted is a "courtesy" and not their problem. Seems like they dont grasp the concept of customer service. Not worth your time to raise an issue
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Francois F's updateReviewer Update
21 Jul 2020, 13:58What is resolved?
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Francois F's update21 Jul 2020, 13:58
Reviewer Update
What is resolved?