Saying vodacom service is pathetic is giving them a compliment.

I've been a so called loyal customer of Vodacom for over 20 years, 2 years ago I wanted up upgrade one of my contracts they said I can't cause I had 7 contracts and can't take more out so I transferred the specific number to my cousin, now the number has been due for upgrade for the last 2 months, retentions made me an offer and they called my cousin more then 3 times to confirm and he agreed, till today nothing has happened and the plan I was given I was told is no longer valid, this matter was escalated over 3 times by consultants and they said they would keep trying to get a hold of again for what I don't know but he was busy in meetings and traveling so wasn't available to confirm and he agreed more then 3 times to make the changes but nothing was ever done. Every consultant I speak to can't tell me why they must keep on calling him and he got frustrated also. Now the deal was a once off and never again and no manager had gotten back to me nor him. Tomorrow I will make sure the form is signed and I will cancel this contract just like I did with my other 7 contracts one by one. The number will be changed to another service provider. Thank you for the **** 20 years of horrible service. It's a pity there isn't negative ratings.