NA
Natalie A

1 reviews | Active since Jul 2019

30 Jul 2019, 22:29

SAYING I OWE MONEY WHEN I DON'T!!!!

I signed a vodacom contract with Autopage for a Laptop many years ago, after falling behind in payments I contacted them multiple times to receive a quotation via email to settle my outstanding account.

After THEM failing to send me an invoice I get contacted by a Debt collection agency on behalf of Vodacom to settle the account, fine. I make the monthly payments and the account is settled in a few months.

Now almost 3 years later, I get contacted by another collection agency on behalf of Vodacom requesting R5000 outstanding.

This is absolutely the worst company in South Africa and I have no idea why they are still active.

Even on my monthly credit report it says my Vodacom account is not in areas and was closed!!!

What are they trying to do, **** me out of money??!!

0
Replies (2)
Vodacom
Vodacom's reply31 Jul 2019, 11:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply05 Aug 2019, 09:17
Official
Dear Customer 

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
 
Kindly be advised that we were not able to make contact with you. Please call 082135 for further assistance
 
Regards, 
Vodacom Consumer Website Team