CM
Carina M

1 reviews | Active since Dec 2020

07 Dec 2020, 17:22

SAY NO TO VODACOM

Pathetic. Vodacom confirm a sale because they get commission on every new contra t they sign up. Even of you de line it or wothin the first 5 days after numerous calls to vodacom realisme the ass does not know what the head is up to. Again calls and then you are passe from oillar to post. Still no Joy and remember it is covid. What does that have to do with your service delivery you are working on a Phone. No contact. Send amail... So i do that Just to be asked about 4 times what is my ID number... Seriously it was in the first mail. Vodacom made a mistake Just fix it. I have other contracts and Just upgrade my prepaid to contact and this is where you stuffed up. No we are going to listen to the recording. So so please but Phone me back...again phoned 3 times today. Supervisor will contact me... I have a beter chance of getting a call from Crismis Father. Not that i think this complaint Will help but atleast i got it of my chess and stoppe my debit order and Will only pay for what i use

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Replies (1)
Vodacom
Vodacom's reply08 Dec 2020, 07:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team