1 reviews | Active since May 2016

23 May 2017, 11:47

Saving Grace!!

<p>This review is bitter sweet but because of people Vodacom's name has been restored.</p> <p> </p> <p>I wrote a previous review about an upgrade i wanted to do to convert my prepaid to contract and i dealt with Vodacom's online team who was no help at all and since that review I have had no one that called me to date.</p> <p> </p> <p>I then decided to pop in Tygervalley's branch because i was in the area (i am not from the northern suburbs) and i was prepared to vent which i did and the team listened to me and you know what they did??? - THEY MADE IT HAPPEN!</p> <p> </p> <p>I just want to thank Denise firstly for taking my issue and making it her own, she called me the Saturday morning to tell me the contract was approved and i can collect. In a matter of hours she granted me my wish after fighting with Voadom for 2 weeks. THANK YOU DENISE!!</p> <p>And a thank you to Lee-Harvey who took over from Denise and finalised everything when i came to collect. You guys are truly amazing and restored my faith in Vodacom.</p> <p> </p> <p>I hope you treat these guys to something awesome because not knowing they helped me get a gift for my fiance who will absolutely freak out when he sees it. The small things you do makes another persons life so much easier and you guys really made this experience better. Thank you!!!</p>

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Replies (1)
Vodacom
Vodacom's reply23 May 2017, 12:35
Official

Dear Customer,

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.

Regards

Consumer Website Team

Best regards,