A
Akhona

1 reviews | Active since Nov 2023

10 Nov 2023, 20:23

Save yourself the headaches! I call the Vodaches.

Most horrible contract service ever. One of the worst financial decisions I've made. My experience with Vodacom has put me off any communication contract entirely! They still give the worst service regardless of how up-do-date or upfront you pay them. Their customer retentions skills need to be worked on seriously! I've found myself having to write to the CEO's office. I've had 3 unpleasant encounters with Vodacom ever since I contracted a data sim with them. The worst one was when they colluded with CellC employees to enter me into a contract I knew nothing about and adding an additional contract for themselves, literally 6 months after taking up a legit contract with them. In essence they used my personal and banking details to enrich themselves and their friends at CellC. My attempts to get clarity on all 3 matters had reached dead ends. I only got my matter sorted after writing directly to the CEO. Their only advantage is reliable connectivity. Otherwise, its best to keep away from contracting with them. Keep your banking details away from them. They'll give you headaches

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Replies (1)
Vodacom
Vodacom's reply11 Nov 2023, 11:03
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team