AK
Azhar K

1 reviews | Active since Jul 2018

17 Jul 2018, 17:08

Save your Hard Earned Cash... It All Adds Up!!!

Been a loyal client of Vodacom with the constant upgrade and without a break for over 10 years. Never defaulting on a single payment. The thanks I get is quite shocking and eye-opener for all Vodacom Subscribers. I urge you to Review your Terms and conditions. Especially those on the higher contract specs and rates. Apparently, the price you see on an advert and at the time of signing up for a 24month (non-decreasing) contract with Vodacom is just a smoke-screen. its an agreement for Vodacom to put their virtual hands in your pocket and take out any amount they deem fit at any time, because we have legally allowed them to. God-forbid we refuse to pay them the increased amounts since the fees incurred coupled with the interest incurred, get out of hand before your can blink. My issue in a nutshell... Upgraded to the Smart TopUp S+ Contract approx last Decemeber. About 6 months into the 24 month contract, Vodacom increases the tariff by almost 30%. They respond to my query by saying that it's in my terms and conditions and to top it up they justify the increase of almost R79 by giving me a measly 150 megabytes of data. (Equating to 50 cents a meg as compared with 2 cents a meg at some competitors) Simple Math: Hypothetically, if Vodacom charged a bare minimum increase of R10 to each of its 38 million plus subscribers, thats almost R400 million extra per month. Maybe feeding the entire nation with that money, monthly, might justify it. Consequences of Greed! Its my hard-earned money and I will decide which competitor to port to!

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Replies (1)
Vodacom
Vodacom's reply17 Jul 2018, 19:09
Official

Dear Customer

Thank you for making us aware of your complaint.

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Vodacom Consumer Website Team