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Nhlanhla N
1 reviews | Active since Mar 2026
26 Mar 2026, 17:00
Satisfied customer
Received great from a lady today I've been calling and asking for contract reversal and cancelation for the past two weeks with no positive feedback and I had given up .All this changed when I sent a Facebook text regarding this issue and a lady called me today regarding the text I sent on Facebook and helped me within two minutes what I liked the is how she gave me feedback on how it went and what was the status of my query. I'm grateful for such service please help others in the same manner.
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Vodacom's replyOfficial
27 Mar 2026, 09:44Dear Nhlanhla,
Thank you so much for your kind words! We’re truly grateful that you took the time to share your experience.We’re very glad to hear that our Facebook team was able to rise to the occasion and assist you so quickly after the challenges you faced over the past two weeks. It’s wonderful to know that the agent not only resolved your request within minutes, but also kept you updated with clear feedback on the status of your query — that’s exactly the level of service we aim to deliver.Your appreciation means a lot, and we will definitely share your feedback with the team. Thank you for giving us the opportunity to make things right. We remain committed to helping all our customers with the same level of care and efficiency.
Regards,
Vodacom Social Media
Thank you so much for your kind words! We’re truly grateful that you took the time to share your experience.We’re very glad to hear that our Facebook team was able to rise to the occasion and assist you so quickly after the challenges you faced over the past two weeks. It’s wonderful to know that the agent not only resolved your request within minutes, but also kept you updated with clear feedback on the status of your query — that’s exactly the level of service we aim to deliver.Your appreciation means a lot, and we will definitely share your feedback with the team. Thank you for giving us the opportunity to make things right. We remain committed to helping all our customers with the same level of care and efficiency.
Regards,
Vodacom Social Media
Vodacom's reply27 Mar 2026, 09:44
Official
Dear Nhlanhla,
Thank you so much for your kind words! We’re truly grateful that you took the time to share your experience.We’re very glad to hear that our Facebook team was able to rise to the occasion and assist you so quickly after the challenges you faced over the past two weeks. It’s wonderful to know that the agent not only resolved your request within minutes, but also kept you updated with clear feedback on the status of your query — that’s exactly the level of service we aim to deliver.Your appreciation means a lot, and we will definitely share your feedback with the team. Thank you for giving us the opportunity to make things right. We remain committed to helping all our customers with the same level of care and efficiency.
Regards,
Vodacom Social Media
Thank you so much for your kind words! We’re truly grateful that you took the time to share your experience.We’re very glad to hear that our Facebook team was able to rise to the occasion and assist you so quickly after the challenges you faced over the past two weeks. It’s wonderful to know that the agent not only resolved your request within minutes, but also kept you updated with clear feedback on the status of your query — that’s exactly the level of service we aim to deliver.Your appreciation means a lot, and we will definitely share your feedback with the team. Thank you for giving us the opportunity to make things right. We remain committed to helping all our customers with the same level of care and efficiency.
Regards,
Vodacom Social Media