CS
Cobus S

1 reviews | Active since Sept 2012

23 Jun 2021, 09:00

Satisfaction

Long story, but in short, my numbers were deleted from the system due to non payment and Vodacom informed me that the numbers are lost and that it cannot be retrieved. We have been running a business for 26 years and 23 years have had this number and it was vital for us to retrieve the spesific number. We posted on Hellopeter and Marlon Fortuin from Vodacom contacted us. He has gone out of his way to assist us, although it took a week and a half, he has reinstated my phone numbers. It would be absolutely great to have more people like Marlon Fortuin on your team. I suggest that Vodacom strive to achieve all personel to be like him. What a pleasure.

Cobus

0
Replies (2)
Vodacom
Vodacom's reply23 Jun 2021, 10:34
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team 
CS
Cobus S's update24 Jun 2021, 11:09
Reviewer Update
Thank you kindly