RK
Rethabile K
1 reviews | Active since Dec 2022
20 Dec 2022, 20:54
Satellite
The worst service provider ever. My satellite fell off 3 weeks back due to poor installation and up until today I haven't received any help. I made several emails but no solution till now. Every time I make a follow-up they say my claim has been escalated to their technicians. I regret using this provider. I wish I knew how horrible their service is before,I could have use another internet provider.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
21 Dec 2022, 07:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Dec 2022, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Dec 2022, 11:37Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query is in hand with our Fibre department. As per feedback received , we confirm an extended pole have been installed ,query resolved. We apologize for the inconvenience and the service experienced. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Dec 2022, 11:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query is in hand with our Fibre department. As per feedback received , we confirm an extended pole have been installed ,query resolved. We apologize for the inconvenience and the service experienced. Regards, Vodacom Consumer Website Team
Best regards,